import React from 'react'; import { Link } from 'react-router-dom'; import { motion } from 'framer-motion'; const Returns: React.FC = () => { const returnSteps = [ { step: "01", title: "Contact Us", description: "Email support@knuthceramics.com within 14 days of delivery with your order number and photos of the item and packaging." }, { step: "02", title: "Receive Instructions", description: "Our team will review your request and provide detailed return instructions and a return authorization if approved." }, { step: "03", title: "Ship Back", description: "Carefully package the item with at least 1\" of padding around each piece. Use insured shipping and retain your tracking number." }, { step: "04", title: "Get Refund", description: "Once we receive and inspect the returned item, we'll process your exchange or refund within 5–7 business days." } ]; return (
{/* Header */}
Customer Care Returns &
Exchanges
We understand that buying handmade ceramics is different than buying mass-produced goods. Because each piece is made just for you, returns are limited. Please review our policy carefully.
{/* Policy Details */}

Eligibility

We only accept returns for items that are defective, damaged, or incorrect. If your item arrived damaged, see the Damaged Items section below. For a refund or exchange, contact us within 14 days of delivery.

Condition

Returned items must be unused and in their original packaging (minus the damage, if any). We reserve the right to refuse returns for pieces showing signs of use or abuse.

Return Shipping

The customer is responsible for return shipping costs, except in the case of our error or damage. We strongly recommend insured shipping and adequate packaging.

Exchanges & Refunds

Once we receive and inspect the returned item, we will process an exchange or refund promptly. Refunds are issued to the original payment method. Please allow 5–7 business days for the credit to appear.

{/* Return Process */}

Return Process

{returnSteps.map((item, index) => (
{item.step}

{item.title}

{item.description}

))}
{/* Damaged Items */}

Damaged Items

If your item arrived broken, please contact us immediately. Take a photo of the damage (and packaging, if possible), and email us within 7 days of receipt. All orders are fully insured during transit. We will cover shipping costs to replace or refund damaged goods.

Report Damage
); }; export default Returns;